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Microsoft is charging Surface Pro 3 customers to fix defective Simplo batteries


<!–Microsoft is charging Floor Pro Three customers to fix defective Simplo batteries If In Case You Have a Simplo (No Longer LGC) battery, you’ll be requested to spend $500 or extra to fix Microsoft’s problem</h2> </section> <div class="modal eml-friend-wrapper" id="emailModal"> <div class="eml-ty eml-friend-success"> <i class="ss-icon ss-delete" /></p> <h3>Thank You</h3> <p class="msg-sent">Your message has been sent.</p> </p></div> <div class="eml-friend-error"> <i class="ss-icon ss-delete" /></p> <h3>Sorry</h3> <p class="msg-sent">There used to be an error emailing this WEB PAGE.</p> </p></div> </div> <section class="bodee"> <p>$(‘#” + slotName + “‘).responsiveAd(screenSize:’971 1115’, scriptTags: []);if (Object.keys(IDG.GPT.companions).size > Zero) IDG.GPT.refreshAd(‘” + slotName + “‘);”;<br /> var adDivString = “</p> <p>” + adString + “</p> <p>“;</p> <p> placementDiff = applyInsert($(this), adDivString);<br /> if (debug)<br /> console.log(“Simply placed an Advert and the placementDiff is: ” + placementDiff);</p> <p> placementTarget = cumulativeHeight + placementDiff + interModuleHeight + adHeightBuffer;</p> <p> else<br /> var moduleDivString = “”;<br /> var elementId = “drr-mod-“+moduleCounter;<br /> moduleDivString = “”;<br /> modules.push(elementId);</p> <p> placementDiff = applyInsert($(this), moduleDivString);<br /> if (debug)<br /> console.log(“Simply placed a module and the placementDiff is: ” + placementDiff);</p> <p> placementTarget = cumulativeHeight + placementDiff + interModuleHeight + moduleHeightBuffer;<br /> moduleCounter++;</p> <p> loopCounter++;</p> <p> // Keep Away From inserting Parts too quickly as a result of non-large figures inflating the cumulative Peak<br /> if ($(this).is(“Determine”) && !$(this).is(“Determine.massive”))<br /> cumulativeHeight += grafHeight;</p> <p> else<br /> cumulativeHeight += $(this).Height() + grafHeight;</p> <p> );</p> <p> // clone Related Stories module to return in after eighth para in article physique for Cell breakpoint display<br /> var $relatedStories = $(‘.Related-promo-wrapper’);<br /> if ($relatedStories.length)<br /> var $relatedStoriesClone = $relatedStories.clone();<br /> $relatedStoriesClone.insertAfter( “#drr-container > p:eq(7)”); </p> <p> // For Cell only, Situation Advert after second paragraph.<br /> if (firstMobileAdHtml)<br /> $(firstMobileAdHtml).insertAfter(“#drr-container > p:eq(1)”);</p> <p> var $insiderPromo = $(‘.insider-promo-wrapper’);<br /> if ($insiderPromo.length)<br /> var $insiderPromoClone = $insiderPromo.clone();<br /> $insiderPromoClone.insertAfter( “#drr-container > p:eq(1)”);</p> <p> //Place left facet Part<br /> cumulativeHeight = 0;<br /> var leftPlacementTarget = tagHeight = leftPlacementTarget)<br /> if (debug)<br /> console.log(“congratulations… we now have handed the preliminary Begin point”);</p> <p> if (leftPlacementIndex == null)<br /> //It Is No Longer excellent sufficient to Not be a left Keep Away From – it also just isn’t a </p> <p> with an immediately preceding small or medium image left Keep Away From.<br /> if (!isLeftAvoid($(this)) && noPrevFigures($(this)) )<br /> leftPlacementIndex = $(this).index();<br /> $leftPlacementElement = $(this);<br /> leftPlacementLookaheadStart = cumulativeHeight;<br /> if (debug)<br /> console.log(“shouldn’t be a left Steer Clear Of and no prev figures. ########## set placementIndex (“+leftPlacementIndex+”) and lookaheadStart (“+leftPlacementLookaheadStart+”) ##########”);</p> <p> else<br /> if (debug)<br /> console.log(“is a left Avoid or has earlier figures. proceed”);</p> <p> else<br /> if (debug)<br /> console.log(“#### leftPlacementIndex already set to “+leftPlacementIndex+”. looking BEFOREHAND…”);</p> <p> //Not null; has been set<br /> if ((cumulativeHeight – leftPlacementLookaheadStart) > leftIntervalHeight)<br /> if (debug)<br /> console.log(“###### THRESHOLD REACHED. LOOKAHEAD FULL. Finish ###### (cumulativeHeight – leftPlacementLookaheadStart) (“+(cumulativeHeight-leftPlacementLookaheadStart)+”) > leftIntervalHeight (“+leftIntervalHeight+”).”);</p> <p> return false;<br /> else<br /> if (debug) $(this).hasClass(‘medium’)<br /> );</p> <p> if (leftPlacementIndex != null && elementNotNearEnd($leftPlacementElement, leftPixelWindow))<br /> if (debug)<br /> console.log(” insert into index “+leftPlacementIndex);</p> <p> $(“#drr-container”).children().eq(leftPlacementIndex).sooner than(“</p> <p>“);</p> <p> IDG.GPT.trackOmniture();</p> <p> // Add Proper rail module content material<br /> for (var i=0; i” + adString + “</section> </article> </section> </div> <p>“;</p> <p> operate getEpoParams()<br /> var Components = file.referrer.replace(/^https?:///, ”).break up(‘/’);<br /> var defaultCatId = 3029;<br /> var defaultTypeId = 2;<br /> var epoParams = “module.epo”;</p> <p> Parts.shift();</p> <p> // From HOMEPAGE; Express default typeId articles<br /> if (Parts.sign up for(‘/’) == “” && report.referrer.indexOf(file.area)) </p> <p> epoParams += “&typeId=” + defaultTypeId + “&referrer=RESIDENCE”;</p> <p> // From ARTICLE: Express articles w referrer catId<br /> else if (file.referrer != undefined && document.referrer.indexOf(‘article’) >= Zero)<br /> var a = record.createElement(‘a’);<br /> a.href = report.referrer;<br /> var uriParts = a.pathname.split(‘/’);<br /> a = ”;<br /> if (typeof uriParts[3] == ‘undefined’)<br /> epoParams += “&typeId=” + defaultTypeId + “&referrer=HOUSE”; // default is ‘RESIDENCE’ behavior</p> <p> else<br /> var refCatSlug = uriParts[3];<br /> epoParams += “&catSlug=” + refCatSlug + “&referrer=article”;</p> <p> // From SEARCH: Express article with catId similar as current article<br /> else if (report.referrer.indexOf(“google”) >= 0 </p> <p> /**<br /> * @param jqo Authentic jquery object Target<br /> * @param divString The div to be inserted.<br /> * @return Difference in Top between Authentic placement Goal and ultimate Target.<br /> * Checks first 6 Components for an allowable placement (600 pixel window).<br /> * If none, Check nearby for Components that aren’t Proper avoids.<br /> * If none, Position Component prior to current Target.<br /> */<br /> function applyInsert(jqo, divString)<br /> return false;</p> <p> // Return proper if Element has Class ‘reject’: will not Situation drr modules/ads next to these Components<br /> operate isRightReject(jqo)<br /> console.log(“in isRightReject”);<br /> if (jqo != null)<br /> if (jqo.hasClass(“reject”))<br /> if (debug)<br /> console.log(“isRightReject: found ‘reject’ Category”);</p> <p> return actual;</p> <p> return false;</p> <p> return false;</p> <p> // Returns proper if Peak of all Components after this one is more than 500; false in any other case<br /> operate elementNotNearEnd(Component, pixelWindow)<br /> if (pixelWindow == null)<br /> pixelWindow = 500;</p> <p> if (Element == null)<br /> return false;</p> <p> var remainingHeight = Zero;<br /> var youngsters = $(“#drr-container”).kids().slice(Part.index());<br /> if (kids == null)<br /> return false;</p> <p> children.EACH(operate(i)<br /> remainingHeight += $(this).Top();<br /> );<br /> if ( remainingHeight > pixelWindow)<br /> return authentic;</p> <p> else<br /> if (debug)<br /> console.log(“Part too just about End. Closing Top is: ” + remainingHeight + ” and window is ” + pixelWindow); </p> <p> return false;</p> <p> /**<br /> * Return actual if wish to Keep Away From this Element when inserting left module.<br /> */<br /> function isLeftAvoid(jqo)<br /> if (jqo.is(“Figure”))<br /> if (debug)<br /> console.log(“isLeftAvoid: discovered Figure. return true”);</p> <p> return real;</p> <p> if (jqo.is(“aside.pullquote”))<br /> if (debug)<br /> console.log(“isLeftAvoid: discovered pullquote. return true”);</p> <p> return actual;</p> <p> if (jqo.is(“pre”))<br /> if (debug)<br /> console.log(“isLeftAvoid: found pre. return genuine”);</p> <p> return actual;</p> <p> if (jqo.is(“div.gist”))<br /> if (debug)<br /> console.log(“isLeftAvoid: discovered github code block. return actual”);</p> <p> return proper;</p> <p> if (jqo.is(“apart”) && jqo.hasClass(“sidebar”) && jqo.hasClass(“medium”))<br /> if (debug)<br /> console.log(“isLeftAvoid: discovered medium sidebar. return genuine”);</p> <p> return true;</p> <p> if (jqo.hasClass(“statsTable”))<br /> if (debug)<br /> console.log(“isLeftAvoid: discovered Class statsTable. return authentic”);</p> <p> return true;</p> <p> if (jqo.hasClass(“product-sidebar”) && jqo.Not(“.fullwidth”).length > Zero)<br /> if (debug)<br /> console.log(“isLeftAvoid: discovered Type product-sidebar. return real”);</p> <p> return genuine;</p> <p> return false;</p> <p> /**<br /> * return real if there aren’t any figures earlier than the Target placement that would possibly bleed down into placement Component<br /> */<br /> function noPrevFigures($originalTarget)<br /> var targetIndex = $originalTarget.index();<br /> var numElementsLookBack = 5;<br /> var figureIndex = null;<br /> var figureHeight = null;<br /> var startIndex = targetIndex – numElementsLookBack </p> <div id="drr-container"> <p>An ongoing drawback with a selected roughly Floor Pro 3 battery has customers up in fingers. Thus Far, Microsoft hasn’t even recounted the issue. However what appears to be a faulty battery — the Simplo battery, as opposed to the LGC battery — has driven some other folks to spend $500 or extra to repair something that is not their fault.</p> <p>On May Eleven, Kridsada Thanabulpong posted an in depth complaint on the Microsoft Solutions discussion board:</p> <blockquote> <p>I Have Been using Microsoft Surface Pro 3 for a 12 months, and quickly after the guarantee expired I Spotted my Floor Pro 3 can best ultimate about 1-2 hours after a full charge… Talk with Microsoft via chat Improve and they insist this was once a instrument drawback and reinstalled the motive force and requested me to wait few days to see if things fortify. No Longer only it did not superior, However now my Floor can most effective last Half-hour.</p> </blockquote> <p>Microsoft’s response was less than helpful. Kridsada finally concluded:</p> <blockquote> <p>Thanks for your suggestion to talk to Assisted Fortify. Sadly, their suggestion even in any case this is to do the out of warranty exchange ($560 in my native forex) which is solely unhappy. I beloved the laptop the moment I Tried it in the store, and paperweight-when-Not-plugged-in no doubt wasn’t what I anticipated it to be in a yr after purchase.</p> </blockquote> <p>Now he has to plug in his Surface Professional 3 or it is not going to even Start. Nudge the power twine, and the tablet shuts down.</p> <p>There Are Numerous extra complaints on that Answers thread: <a href="http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfhardware/battery-lasts-for-less-than-a-second-on-surface/26c8d6f0-a497-4c92-af65-ab9712d5d723" target="new">this one, this, this, this, and a couple of others. Microsoft MVP Ian Dixon has picked up the issue on his TheDigitalLifestyle weblog.</p> <p>Microsoft’s response is effectively: “Difficult success, you might be out of guarantee and it will price you $500 to interchange the battery.”</p> <p>This isn’t the same battery Life complaint many individuals had with the outside Professional Three, and it is not linked to faulty sleep states. It appears to be specific to the Simplo model battery that shipped with some Surface Pro 3s. The LGC battery in other Floor Pro 3s does No Longer show off the identical problem.</p> <p>It Can Be time for Microsoft to own up to its issues — admit that it shipped erroneous batteries and offer to repair the problem free — prior to a client-pleasant Lawyer Normal steps in. 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